Designed, deployed, managed, and maintained Azure cloud infrastructure and services.
Administered and maintained Azure cloud services and applications.
Drove infrastructure improvements and automation initiatives for Azure cloud.
Managed and monitored Azure cloud-based systems for high availability, performance, resource utilization, and security.
Performed regular system maintenance, including patching, upgrades, backups, and security reviews.
Collaborated with cross-functional teams to deploy, configure, and maintain Azure cloud resources and services.
Analysed and resolved technical issues related to Azure cloud infrastructure, applications, and services.
Reviewed, planned, and implemented Change Requests within Azure environments.
Investigated and resolved reported incidents and service requests within agreed SLAs.
Conducted root cause analysis and provided recommendations to eliminate recurring incidents.
Maintained a reliable operating environment for client applications and services by performing regular Proactive Maintenance on Azure.
Maintained industry standard compliance across Azure by scheduling and performing critical & security updates.
Consistently maintained a Microsoft Defender for Cloud Secure Score of 85% for all client Azure Subscriptions.
Worked as part of a team to develop and implement a new IaaS/PaaS client management portal.
Problem-solving, report writing, presales and customer engagement in a consultative context.
Translated technical requirements into business requirements in a consultative context.
Investigated, coordinated and recovered all client environments within 11 hours after the 2024 CrowdStrike outage.
February 2020 - March 2023
Technical Project Manager
Epic IT, North Perth WA
Developed Solutions with Technical Account Managers during pre-sales process.
Engaged with clients to develop and design IT solutions to meet their business requirements.
Led discussions with Senior Engineers to translate client business requirements into technical requirements and vice versa.
Redesigned and optimised solutions that met client business requirements within their defined budget.
Engaged with and managed key project stakeholder relationships during the pre-sales, planning, executing, and closing phases.
Delivered 60+ Projects and maintained 95% client satisfaction as defined by NPS and written feedback.
Led continuous innovation within the organization by enhancing processes and elevating standards using technical documentation and insights from past experiences.
Acted as the central point of contact for key project stakeholders, ensuring that issues were adequately addressed and escalated according to agreed-upon risk management plans.
Recognized and assessed potential risks in the project planning phase. Actively addressed and mitigated these risks during the execution of the project.
Setup Service Delivery Team for post-project-support success using technical documentation and communication.
Developed Proof-Of-Concepts and Demo Environments for all projects as part of planning.
Projects
Azure Active Directory Identity Management – Migrate from Local AD domain management to AAD Identity Management. Workstations ranging from 10-100.
SharePoint Implementation and On-Premises Server Decommission – Lift and Shift data from On-Premises Fileserver to SharePoint. Decommission redundant hardware.
Azure Server Deployment – Migrating from private cloud environment to Azure hosted environment for 200+ users.
Deploy Azure Virtual Desktop – Migrate from Local Remote Desktop Servers. Migrate from VMware Virtual Desktop Infrastructure for 40+ users.
Cloud Security – Replace standard 3rd party anti-virus with Microsoft Defender for EndPoint. Endpoints ranging from 10 – 40.
Migration – Migrate Mailboxes from On-Premises Exchange to O365. Migrate from legacy IMAP providers to O365. Mailboxes ranging from 10 – 150.
O365 Advanced Threat Protection – Implementing O365 Security per best practices and recommendations from Microsoft. Users ranging from 5 – 70.
Azure EndPoint Management – Replacing On-Premises Group Policy Management with InTune. Users ranging from 5 – 70.
Implementation of O365 Multi-Factor Authentication. Users ranging from 2 – 150.
Branding Change – Updating User Principal Name and propagating to Azure/O365 for 150+ user organisation.
October 2017 - February 2020
Service Desk Technician and Team Leader
Epic IT, North Perth WA
Trained, coached, and mentored new staff.
Cloud Support - Supported Active Directory and Server Environments on Azure. Managed DNS changes per client requirements.
Exchange Management - Managed and configured Exchange environments - Hybrid, On-premises, Exchange Online. Implemented mailbox archive policies and managed mailboxes via PowerShell.
Active Directory Support – Server 2008-2019, Microsoft Entra, Azure IAM.
Supported Server Environments – Server 2008 – 2016, Terminal Services, Azure.
Network Configuration - Configured Cisco CLI, Meraki, Fortinet, Sinefa, and ISP standard issue routers. Monitored and addressed site network outages.
Software Solutions - Evaluated, tested, and implemented software solutions including MDM, Email to Txt, Fax to Email, Signature Management, M365 Advanced Threat Protection.
Device Management - Procured, provisioned, and configured devices per documentation. Managed user On/Offboarding.
Projects
O365 Project - Planned and Implemented O365 Advanced Threat Protection for a 28 User tenant.
SOE Project – Upgraded a 15-user office from Windows 7 to Windows 10, auditing devices for compatibility and replacing those that didn't meet the requirements.
NBN Cutover Projects – Liaised with ISP to ensure minimal downtime, configured router to support new NBN technology, implemented IP phones for 15+ clients.
Education and Skills
Education
2024 ITIL ® 4 Foundation - IT Service Management
PeopleCert
2022 Certified Associate in Project Management (CAPM)
Project Management Institute (PMI)
2019 Microsoft Certified: Azure Administrator Associate
Microsoft
2018 Microsoft Certified Professional (Windows Server 2012)
Microsoft
2017 Diploma in Networking
North Metropolitan TAFE
2016 Certificate IV Networking
North Metropolitan TAFE
2015 Graduate Certificate – Business Administration
Murdoch University
2014 Bachelor of Business Major - Human Resource and Management
Edith Cowan University
Soft Skills
Excellent proficiency in English – both written and verbal.
Familiarity with working with clients in a consultant position.
Familiarity with working with clients during pre-sales project phases.
Familiarity with consulting with clients during solutions development and implementation.
Familiarity with working with vendors during Project Planning and Execution.
Receiving external specialised support from them.
Planning and implementing Network Changes.
Planning and implementing software changes.
Planning and implementing cloud-based migrations.
Ensuring Key Line-Of-Business Applications remain functional during and after implementation.
Technical Skills
Ticketing Systems – ConnectWise, ManageEngine, ServiceNow.
Remote Management / Support tools:
Bomgar, TeamViewer, Microsoft RDP, ScreenConnect, Bastion, Putty, Azure Command line.
Installing, configuring, and supporting Windows Server 08 - 22.