Technical Consultant - Cloud Managed Services
Telstra Purple, Perth WA
Orchestrated Azure cloud infrastructure and services:
Designed, deployed, managed, and maintained robust Azure environments, ensuring high availability,
performance, and resource utilization for diverse client needs.
Deployed and managed resources using Bicep, ARM Template, and CloudFormation.
Monitored, communicated and actioned various Azure Service Health Alerts – service retirements, outages and
relevant maintenance advisories
Identified and remediated a severe security vulnerability in a client’s Azure infrastructure (end-of-life Certificate
Authority), leading a migration to Server 2022. Executed with zero service disruption.
Consistently maintained a Microsoft Defender for Cloud Secure Score of 85% across all client Azure Subscriptions.
Migrated 20 AWS IAM users to a centralised account and enable SSO
Drove Operational Efficiency and Cost Reduction through Automation & Process Optimisation:
Spearheaded the migration of multiple clients to a Modern Azure patching solution, developing and deploying
automated reports.
Deployed resources using Bicep, deployed automations using PowerShell with KQL and ARG queries.
Developed templated solutions, distributing and adapting them to proactively enhance services for other clients
Led Incident Response & Proactive Maintenance:
Investigated, coordinated, and successfully recovered all client environments within 11 hours after the 2024 CrowdStrike outage, minimizing business impact.
Performed regular system maintenance (patching, upgrades, backups), proactive health checks, and security reviews, conducting root cause analysis to eliminate recurring incidents and maintain reliable operating environments.
Collaborated with Professional Services team to migrate Client IaaS environment from Azure to AWS.
Translated technical requirements into business solutions and engaged in presales, problem-solving, and customer consultations.
Completed a full-stack Azure PaaS project (Cloud Resume Challenge) and hosted a seminar demonstrating its value for client solutions and team development.
February 2020 - March 2023
Technical Project Manager
Epic IT, North Perth WA
Spearheaded end-to-end solution design and delivery:
Collaborated with Technical Account Managers during pre-sales to develop tailored solutions addressing client business requirements and budget constraints.
Led technical discussions, translating complex business needs into actionable technical requirements and vice-versa for senior engineers and stakeholders.
Developed comprehensive Proof-of-Concepts and Demo Environments for all projects during planning to validate solutions and ensure client alignment.
Engineered and implemented a wide range of Microsoft-centric cloud solutions, including:
Azure Virtual Desktop (AVD): Migrated 40+ users from local Remote Desktop Servers and VMware VDI to AVD.
Azure Infrastructure Deployments: Executed "lift and shift" migrations of private cloud environments (200+ users) to Azure IaaS.
Microsoft Entra Identity Management: Migrated organizations (10-150 workstations) from local AD to Entra ID.
Azure Endpoint Management (Intune): Replaced on-premises Group Policy with Intune for clients with 5-70 users.
Cloud Security & Compliance (Essential 8): Matured Essential 8 compliance by configuring and deploying Microsoft Defender for Endpoint (10-40 endpoints) and implementing M365 Advanced Threat Protection & compliant MFA (2-150 users).
M365 Migrations: Migrated mailboxes (10-150) from on-premises Exchange/legacy IMAP to Exchange Online, and shifted data from on-premises file servers to SharePoint Online, followed by hardware decommissioning.
Identity & Branding Updates: Managed User Principal Name changes and propagation across Azure/M365 for a 150+ user organization.
Proactively managed stakeholder relationships and project risks:
Served as the central point of contact for key project stakeholders, ensuring effective communication, issue resolution, and escalation according to risk management plans.
Identified, assessed, and mitigated potential risks throughout project planning and execution phases.
Drove continuous innovation and organizational improvement:
Enhanced internal processes and elevated delivery standards through technical documentation and insights gleaned from project experiences. Lessons Learned documentation.
Successfully prepared Service Delivery Teams for post-project support by providing thorough technical documentation and effective communication handovers. Used feedback to refine this process.
October 2017 - February 2020
Service Desk Technician and Team Leader
Epic IT, North Perth WA
Managed and Supported Core Microsoft Infrastructure:
Administered Active Directory (Server 2008-2019, Microsoft Entra ID, Azure IAM) and Windows Server environments (2008-2016, Terminal Services) both on-premises and in Azure, including managing DNS configurations.
Managed and configured Microsoft Exchange environments (Hybrid, On-premises, Exchange Online), implementing mailbox archive policies and leveraging PowerShell for advanced mailbox administration.
Configured and maintained a variety of network devices (Cisco CLI, Meraki, Fortinet, Sinefa, ISP routers), proactively monitoring and resolving site network outages.
Successfully executed NBN cutover projects for 15+ distinct clients, coordinating with ISPs to ensure minimal service disruption, configuring new NBN-compatible routers, and deploying IP phone systems.
Implemented Key Software Solutions & System Upgrades:
Evaluated, tested, and deployed targeted software solutions to meet business needs, including MDM, Fax-to-Email, signature management, and Microsoft 365 Advanced Threat Protection.
Planned and implemented Microsoft 365 Advanced Threat Protection for a 28-user tenant, significantly enhancing their email security posture.
Led a Standard Operating Environment (SOE) upgrade project for a 15-user office, migrating from Windows 7 to Windows 10, which included comprehensive device compatibility audits and necessary hardware replacements.
Oversaw Device Lifecycle & User Management:
Managed the full lifecycle of end-user devices, from procurement and provisioning to configuration according to established documentation.
Efficiently handled user on/offboarding processes, ensuring secure access and smooth transitions.
Education and Skills
Education
2025 AWS Solutions Architect - Associate (In Progress)
Amazon
2024 ITIL ® 4 Foundation - IT Service Management
PeopleCert
2022 Certified Associate in Project Management (CAPM)
Project Management Institute (PMI)
2019 Microsoft Certified: Azure Administrator Associate
Microsoft
2018 Microsoft Certified Professional (Windows Server 2012)
Microsoft
2017 Diploma in Networking
North Metropolitan TAFE
2016 Certificate IV Networking
North Metropolitan TAFE
2015 Graduate Certificate – Business Administration
Murdoch University
2014 Bachelor of Business Major - Human Resource and Management
Edith Cowan University
Core Competencies & Soft Skills
Problem Solving & Analytical Thinking:
Seasoned in identifying, analysing, and resolving complex technical issues.
Communication & Interpersonal Skills:
Excellent proficiency in English (written and verbal), fostering clear and effective communication with clients, stakeholders, and team members.
Client Engagement & Consultation:
Proven ability to engage with clients throughout the project lifecycle, from pre-sales discussions and requirements gathering to solution development and implementation.
Stakeholder & Vendor Management:
Adept at translating technical concepts into business requirements and collaborating effectively with vendors for project planning, execution, and specialized support.
Project Support:
Skilled in ensuring key line-of-business applications remain functional during and after project implementations through meticulous planning and execution of changes (network, software, cloud migrations).